Privacy Policy
Introduction
This privacy policy describes the way Ostwest collect, store, process and use personal data. As a visitor or customer of the ostwest.travel website, you have given your consent for our collection and use of your personal data. We use this data to improve our products and services and help you discover and embrace cultural experiences. As personal data can be directly or indirectly linked to your identity, contact information or location, we take our responsibility to safeguarding your personal data very seriously.
Please read this privacy policy carefully to get a clear understanding of how we collect, use and protect your personal data. We may amend this privacy policy from time to time and, if you have any questions, remarks or requests relating to this privacy policy, please reach out to us by using the contact details below.
Personal Data
We collect your personal data when you visit our website. This information may include the following:
- IP address;
- geolocation information;
- device information, such as when you accessed our Services and information about the Device used (for example, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers);
- online activity, including pages you have visited, content reviewed, and apps reviewed;
- communications when you contact our customer service team.
Providing your personal data to Ostwest is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your personal data.
How We Use Personal Data
We use your personal data for a number of reasons, in particular:
- To ensure overall smooth operations – your personal data helps us to constantly improve our website and enables us to quickly process your transactions.
- Tailoring content – by personalising our website content, we can provide you with relevant products and services suited to your interests and needs.
- Customer assistance – in order to streamline your communications with our customer service agents, we use personal data.
- Overall legal compliance – your personal data also plays a key role in helping us identify and prevent fraudulent transactions or other illegal activities on our platform, communicate security messages to our customers and comply with relevant applicable laws and regulations.
We will only store your personal data temporarily for the purposes listed above, save for situations where laws or regulations dictate otherwise.
How We Protect Personal Data
We are committed to safeguarding your personal data against unauthorised usage, modification, publication or deletion of said data. To achieve a high level of protection, we take a variety of both physical and technical security measures. All sensitive information you provide is also encrypted via Secure Socket Layer (SSL) technology.
Access to Your Personal Data
You have the right to receive information about your personal data in a clear and accessible way. In addition, if you consider your personal data is used, stored or processed incorrectly, we are happy to correct, complete or remove such data as soon as possible. Please contact us through the email address provided at the bottom of this privacy policy. To help us respond to such requests in a prompt manner, please include "Personal Data request" in the subject line of your email.
Links to Other Websites
Our Website may contain links to other websites (“Third Party Websites”). You agree that Ostwest has no control over such Third Party Websites and that such Third Party Websites are NOT subject to this Privacy Policy. These Third Party Websites may have their own privacy policies and other legal documents. It is your sole responsibility to verify the privacy policies and other legal documents of such Third Party Websites to see how they treat your personal information. You acknowledge that your use and access of these Websites is solely at your own risk.
Use of Cookies
Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Ostwest Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.
Privacy Policy Updates
We reserve the right to implement changes to this privacy policy. We will always publish the new version of this privacy policy on our website and will include the date of the latest version. As we will not proactively inform you regarding all changes made by us, we recommend you revisit this privacy policy from time to time. If you continue using our platform after we've made new amendments, we assume you acknowledge and agree with its latest content.
Inquiries
If you have any questions about this Privacy Policy, please contact us by email at privacy@ostwest.travel.
Last updated on 9 Jun 2023.